No products in the cart.
Privacy & Data Protection Policy
At Aidisalam Calibration, we value and respect the privacy of our customers. Protecting your personal and business information is a responsibility we take seriously. This Privacy & Data Protection Policy explains how we collect, use, store, and safeguard your information when you interact with our website, services, and business.
By accessing or using Aidisalam.com, you agree to the practices described in this policy.
1. Information We Collect
To provide our services effectively, we may collect the following types of data:
Personal Information: Name, address, email, phone number, billing and shipping details.
Business Information: Company name, tax ID, purchase order details, and invoicing data (if applicable).
Transaction Information: Payment details, order history, and service records.
Technical Information: IP address, browser type, device information, and cookies for site performance and security.
We only collect information that is necessary for order fulfillment, customer service, legal compliance, and continuous improvement of our services.
2. How We Use Your Information
Your information may be used for:
Order Fulfillment & Service Delivery – processing orders, arranging shipping, providing calibration services, and issuing certificates.
Customer Support – responding to inquiries, technical requests, or complaints.
Account Management – creating and managing customer accounts and order history.
Payment & Invoicing – verifying payments, issuing invoices, and processing refunds if applicable.
Regulatory Compliance – meeting legal, tax, and audit requirements.
Marketing (Optional) – sending newsletters, service updates, and promotional offers only if you opt-in.
We do not use your information for any purpose outside of what is described here.
3. Data Sharing & Third Parties
Aidisalam does not sell, rent, or trade your personal data under any circumstances.
We may share your information only with trusted third parties, including:
Payment Providers – to securely process transactions.
Logistics & Couriers – to deliver products and calibration equipment.
IT & Security Partners – for website hosting, data encryption, and fraud prevention.
All partners are carefully selected and required to maintain the same level of privacy and data protection standards.
4. Data Security
We implement multiple layers of protection to safeguard your data:
SSL Encryption – all communications, transactions, and sensitive information are encrypted.
Secure Servers – customer data is stored on secure systems with restricted access.
Access Controls – only authorized staff can access personal and business information.
Regular Audits – internal reviews and IT checks ensure compliance with industry standards.
Despite our best efforts, no online platform is 100% secure. However, we continuously work to minimize risks and protect your data.
5. Cookies & Tracking
Aidisalam uses cookies and tracking technologies to:
Improve website performance and usability.
Analyze site traffic and user behavior (anonymous data).
Remember customer preferences for a better browsing experience.
You can manage or disable cookies in your browser settings, although some features of the website may not function properly without them.
6. Customer Rights
As our valued customer, you have the right to:
Access Your Data – request details of personal information we hold about you.
Update or Correct Data – ensure your information is accurate and up to date.
Request Deletion – ask us to delete your personal data, subject to legal or contractual obligations.
Opt-Out of Marketing – unsubscribe from promotional emails at any time.
Requests can be made by contacting our Customer Support Team at privacy@aidisalam.com
7. Data Retention
We retain personal and business data only as long as necessary to provide our services and comply with legal requirements.
Calibration certificates and service records may be retained longer to meet audit, compliance, and traceability requirements.
8. International Data Transfers
If you access our services from outside our operating country, your data may be transferred internationally. In such cases, we ensure that adequate safeguards are applied in line with global data protection laws.
9. Updates to This Policy
Aidisalam reserves the right to update or amend this Privacy Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly.
10. Contact Us
For any questions regarding this Privacy & Data Protection Policy or to exercise your rights, please contact us:
📧 Email: privacy@aidisalam.com
📞 Phone: (+62) 813-1984-0709
🏢 Address: Jl. Kenari Raya no 81, Cibatu, Cikarang Sel., Kabupaten
Bekasi, Jawa Barat 17530